Shipping and Returns
The Neon Tea Party ships all orders via United States Postal Service (USPS). Shipping cost varies and is based on the volume of the items ordered and the location to which the order is being shipped. If there is a shipping price discrepancy in the customer's favor, The Neon Tea Party will refund customer the price difference and notify the customer.
The Neon Tea Party currently ships internationally to the following countries: Canada, UK, EU, Mexico, Argentina and Australia.
Orders are shipped every Monday, Wednesday and Friday. Domestic orders are shipped via Priority Mail 2-3 Day Shipping, unless Express 1-Day shipping is selected at checkout. If you are in need of your order sooner, please select Express shipping at checkout and we will ship your order day-of or the following business day, depending on what time of day the order is received. Transit time varies for International shipping.
You will receive a USPS tracking number via email upon your order shipping. If you are in need of tracking information, please check your email for a shipping notification with this information. If you have not received a tracking number, your order is still being processed.
Returns & Exchanges
Returns and exchanges are accepted within 15 days of receiving your order. If you are dissatisfied with your item, contact us for return authorization and instructions. Customer is responsible for shipping their return. Local returns can be dropped off at our New York City headquarters (address upon request).
If an item is missing from your order...
In the rare case an item is missing from your order, please contact us and provide your order number and the item(s) missing. We will work with you to resolve the issue by refunding the missing item and/or shipping that item to you.